Refund Policy

You have 14 days from the date of purchase to request a full refund, provided no live session has taken place, no recorded content has been viewed or downloaded, and the request is submitted in writing via the contact form.

If Zaytouna Academy or the teacher cancels a live session without sufficient notice (less than 12 hours), a replacement session will be offered as a priority. If replacement is not possible, a credit or partial refund proportional to sessions not delivered will be granted.

No refund will be granted in the following cases: content has been viewed or downloaded (recorded pack), sessions took place normally but the student did not attend, the request was submitted after the 14-day period, or access was revoked due to a violation of the terms of use.

To request a refund: log in to your account, go to the contact page mentioning "Refund Request", and include your order number, purchase date and reason. Our team will respond within 3 to 5 business days.

In case of disagreement over a refund decision, we invite you to contact our customer service manager to find an amicable solution. We are committed to processing every request with fairness and transparency.